¿Qué utilidad tiene un PMS para un Community Manager de un hotel?
A veces se ha cuestionado si la figura de lo que hoy llamamos Community Manager (CM) debe ser un experto en el sector en el que se encuentra o bien debe ser un experto en gestionar la comunidad, independientemente del sector en el que se encuentre. Podríamos…
Read MoreCinco tendencias hoteleras para terminar el año
We are about to finish 2014. These days, it is worth having a look at the most important events this year. We have gone back to the posts we published through 2014 and picked up the ones that show the most important trends we have…
Read MoreSi yo fuera una cadena hotelera, ¿qué herramientas necesitaría?
We all know that every hotel is unique. Each one has different goals, needs and guests. Hoteliers must know the characteristics of their own business very well if they want to keep technologically updated according to their needs. But… what tools would I need if…
Read MoreLas preocupaciones actuales del hotelero
For today’s post, we have decided to address some of the main concerns hoteliers have about the hospitality industry. We could say that hoteliers have been in a rather comfortable position year after year but the economic crisis, different changes in the sector, new consumers’…
Read MoreTodos quieren lo mismo: atención al cliente
We all agree that the hotel product is based on customer care, as itbelongs to the tertiary sector, which provides services to clients. Every aspect related to hotel management is conditioned by this factor. A hotel is formed by a tangible, physical, part -facilities- and an…
Read MoreIndustria hotelera: cambios y adaptación
Having a look at new trends in the hospitality industry today, we have decided to select some of the posts previously published on our blog and draw some conclusions about online marketing in the hospitality industry. This industry is witnessing a change in the behavior…
Read MoreVentajas de mantener tu gestión centralizada
Centralized management has brought about a move forward in the hospitality sector. Some weeks ago, we published a post describing some of the tools available in the market aimed at centralizing different hotel departments. The importance of technology when it comes to dealing with great amounts…
Read MoreLa pirámide de Maslow del sector hotelero
Our challenge today is to apply the famous Maslow’s Hierarchy of Needs to the hospitality business. This theory is still relevant today to understand human motivation and personal development in workplace environments and business management. The idea is that people have basic needs in life…
Read MoreCapítulo 7. Integraciones con el PMS: ¿Cómo integrar la documentación con el PMS?
This PMS interface is based on a universal document reader (National Identity Card, passport, etc.) that imports all identification details of clients recognized by OCR systems automatically to Winhotel SQL. What are its characteristics if integrated with Winhotel PMS? Functionality. Thanks to this interface, Winhotel…
Read MoreEstacionalidad, tecnología y hoteles
It is not the first time that we discuss about seasonality in this blog, neither is it the first time we write about new applications launched in the hospitality market whose aim is to improve hotel management. Today, I will write about an application that uses…
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